Lexus, Cadillac & Toyota topped the University of Michigan Annual American Customer Satisfaction Index. The ACSI was established in 1994 by the center to provide a new economic indicator tracking the quality of products and services from the perspective of the customer.
Hampered by recalls last year, Toyota & Lexus saw their customer satisfaction drop, but in 2011 they increased their CSI scores significantly along with Cadillac which led all GM makes. Toyota was the only non-premium brand in the top five.
The latest Dealer Attitude Survey by the NADA shows that auto dealers' satisfaction with their manufacturers is on the rise with dealers' opinion of product quality hitting an all-time high.
Learn more about the ACSI and Cadillac by visiting: Source: http://www.theacsi.org/images/stories/images/news/11aug_press.pdf
The ACSI - University of Michigan -
